Privacy Policy

Vaughns' Small Businesses LLC, doing business as Houston Mobile Mechanics 24/7, provides mobile automotive repair, roadside assistance, service-call coordination, appointment deposits, customer receipts, and related website features in the Houston, Texas area. This Privacy Policy explains how we handle information when you visit our website, request service, make a payment, communicate with us, or use a private tracking or receipt link.

Information we collect

Depending on how you use the website, we may collect contact and service information, payment and transaction details, service records, consented phone-intake recordings and transcripts, and technical information such as browser, device, approximate network location, and security logs.

How we use information

We use information to respond to service requests, communicate about appointments and receipts, coordinate technicians, provide eligible customers with private tracking links, process deposits and purchases, prevent fraud, review consented phone recordings, protect the website, comply with legal obligations, and improve our services.

Service providers and sharing

We may share information with providers that help operate the website and deliver requested services, including Stripe for payments, Twilio for transactional SMS and enabled phone-intake calls, OpenAI services for consented transcription or intake drafts, Clerk for authorized portal sign-in, Replit and infrastructure providers, and third-party parts marketplaces when you choose to use them. We do not sell customer personal information.

Mobile information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or transfer mobile opt-in information to third parties for their own marketing. We may share mobile information only with service providers that help us deliver messages or requested services, or when disclosure is required by law.

Text messages and phone calls

If you actively select the optional SMS consent checkbox on our service-request form, we may send service-related messages, including appointment updates, technician dispatch updates, tracking links, and receipt links. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. SMS consent is not a condition of purchase. You may also call (832) 930-1444.

Tracking, security, and retention

Private tracking and receipt links are designed to work without a customer account. Anyone who obtains a valid link may be able to view the information associated with it. Tracking links may show service progress and a live-location status; they are not intended to expose raw technician GPS coordinates.

We use access controls, encrypted connections, provider security tools, and role-based staff access intended to protect information. We retain information as reasonably needed to provide services, maintain records, resolve disputes, meet legal obligations, and protect the website.

Your choices and contact

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information we hold about you. To make a request, call (832) 930-1444 or use the website's service-request form. We may need to verify your identity.

Questions or privacy requests can be directed to Vaughns' Small Businesses LLC, doing business as Houston Mobile Mechanics 24/7, at (832) 930-1444 or through the service-request form.